Shipping Terms
At Livosoria, we are committed to delivering a smooth, dependable, and fully transparent shipping experience. The following information explains how we handle order processing, shipment, and delivery so you can shop with complete confidence.
We currently provide delivery services exclusively within Australia.
At this time, we do not offer international shipping outside Australia.
Should our shipping coverage expand in the future, updates will be published on our official website.
We are pleased to offer the following conditions:
— Free shipping for orders of AUD 99.99 and above
— A flat shipping fee of AUD 11.99 for orders below AUD 99.99
All taxes and applicable fees are already included in the product prices shown on our website. The final amount displayed at checkout is the total amount payable.
Our daily processing cut-off time is 6:00 PM (CET):
— Orders placed and successfully paid before 6:00 PM will be processed on the same business day
— Orders placed after 6:00 PM will be processed on the next business day
— Orders placed on weekends or public holidays will be processed on the next working day
Once your order is confirmed, it will enter our fulfillment system.
Most orders are processed within 1–3 business days, during which items are carefully verified, packed, and prepared for shipment.
Please note that processing time is separate from shipping transit time.
After dispatch, delivery usually takes around 5–10 business days.
These delivery times are estimates only and may vary depending on:
— Delivery location
— Weather conditions
— Carrier operations and logistics schedules
— Peak season demand
— Other unforeseen circumstances beyond our control
We appreciate your understanding in case of occasional delays.
To ensure reliable delivery, we cooperate with trusted logistics providers, which may include:
UPS
DHL
FedEx
Australia Post
The assigned carrier for your order will be confirmed in your shipping confirmation email once the parcel has been dispatched.
After placing your order, you will receive a confirmation email including:
— Order number
— Payment confirmation
— Order details
Once your order has been shipped, you can track its status via the “Order Tracking” page on our website by entering your order number together with your email address or phone number.
Tracking updates will be provided as they become available from the carrier.
Damaged, Missing, or Lost Packages
If your parcel arrives damaged, is missing, or appears to be lost in transit, please contact our customer support team as soon as possible. We will assist you in investigating the issue and finding an appropriate solution.
Order Changes & Cancellations
Orders can only be modified or cancelled before they enter the shipping stage. Once dispatched, changes or cancellations are no longer guaranteed.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping details. We are not liable for delays, failed deliveries, returned parcels, or additional costs caused by incorrect or incomplete address information.
We recommend inspecting your package immediately upon delivery.
If you notice visible damage or irregularities, please document them at the time of receipt whenever possible.
If any issues are identified after delivery, please contact us within a reasonable timeframe so our team can assist you promptly.
Address:
4665 Southwest Babylon Street, Port Saint Lucie, FL 34953-6649, United States
Phone:
+1 (718) 415-3538
Email:
service@livosoria.com
Customer Support Hours:
Monday – Friday
09:00–12:30 / 14:00–18:00 (Australia/Sydney, AEST/AEDT)
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