Refund Policy

 

This refund policy applies to all orders placed through the Livosoria(Hereinafter referred to as "We") online store. It is intended to explain applicable refund situations, processing steps, and related notes. All transactions are completed online, and no offline sales are offered.

1. Refund Policy Overview

We aim to handle eligible refund requests in a clear and reasonable manner. Refund applications are reviewed based on the order status and actual circumstances and will proceed to processing once approved.

2. Refund Eligible Situations

You may request a refund under the following conditions:

• An order has been successfully cancelled and meets the applicable cancellation requirements.
• Products have been returned and meet the refund conditions outlined in the returns policy.
• Other reasonable situations where a refund is confirmed after review.

Refund eligibility is determined based on the actual order status and the outcome of the review.

3. Submitting A Refund Request

To request a refund, please contact us through customer service channels and provide the necessary details for verification, including your order number and a brief explanation. Once complete information is received, we will review the request and inform you of the result.

4. Refund Processing Procedure

After a refund request is approved, it will enter the processing stage. We will complete the refund according to standard procedures and notify you once the process is finalized.

5. Refund Method And Timeframe

Refunds are returned to the original payment method used at the time of purchase. Processing time may vary depending on the payment provider. In most cases, refunds are completed within a reasonable processing period. If a delay occurs, please contact us for assistance.

6. Refund Amount Considerations

In certain situations, the refunded amount may be adjusted based on the actual order circumstances. If special handling is required, we will explain the details through customer service communication.

7. Policy Updates

We may update this refund policy as service workflows or operational needs change. The latest version published on the website will apply and will take effect from the date of publication.

Contact Information

Contact address: 4665 Southwest Babylon Street, Port Saint Lucie, FL 34953-6649, United States
Customer service phone: +1 (718) 415-3538
Customer service email: service@livosoria.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)