Privacy Policy

Livosoria (hereinafter referred to as “we”) values and respects the security of your personal information. This Privacy Policy is intended to clearly explain how we collect, use, store, and protect your information when you use our online store services.

1. Scope of Application

This Privacy Policy applies to your activities when browsing, placing orders, contacting customer support, or otherwise interacting with our online store. All information processing activities are limited to online services only and do not involve any offline transactions or services.

2. Information Collection Methods (Cookies)

To ensure the proper operation of our website and to enhance the overall user experience, we use Cookies on your device. Cookies are primarily used to record access status, preference settings, and page interaction information, and are not used for purposes unrelated to these functions.

3. Scope of Information Use and Sharing Principles

The information collected is used solely for order processing, customer support, service optimization, and necessary internal management. We do not use your information for unrelated purposes, nor do we share it under unreasonable circumstances.

4. Data Storage and Cookies Management

Data collected through Cookies is stored only with your knowledge and authorization. You may manage or delete Cookies through your browser settings; however, some website functions may be affected as a result. We take reasonable measures to safeguard the integrity and security of stored data.

5. User Rights

You have the right to access, update, correct, or delete your personal information, and to withdraw previously granted authorization where applicable. To exercise these rights, you may contact us using the details provided at the end of this policy.

6. Legal Basis for Data Processing (GDPR Policy)

We process personal information in accordance with the principles established under the GDPR policy, based on the following lawful grounds:

• Performance of a contract: processing orders and providing the services you purchase;
• Explicit consent: where you voluntarily agree, for newsletter subscriptions and related communications;
• Compliance with legal obligations: for taxation, accounting, and reasonable regulatory requirements;
• Legitimate interests: to improve user experience, optimize service processes, and prevent improper activities.

Contact Us

Contact Address: 4665 Southwest Babylon Street, Port Saint Lucie, FL 34953-6649, United States
Customer Service Phone: +1 (718) 415-3538
Customer Service Email: service@livosoria.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)