Order Cancellation Policy

 

This order cancellation policy applies to all orders placed through the Livosoria(Hereinafter referred to as "We") online store. It is intended to help you clearly understand the applicable conditions, procedures, and refund arrangements related to order cancellations.

1. Order Cancellation Conditions

Whether an order can be cancelled depends on the time since placement and the current order status, as outlined below:

• Orders placed within 48 hours that have not yet been shipped may be cancelled directly. Once the cancellation is confirmed, the order will proceed to the refund process.
• Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, you may wait for delivery and then contact us to request a return and refund.

2. Order Cancellation Request Process

If your order meets the cancellation conditions, you may submit a cancellation request by following the steps below:

• Contact our customer service team via email or telephone to request order cancellation.
• Provide your order number and relevant payment confirmation details so that we can verify your order efficiently.

Our customer service team will process your request immediately and notify you of the result once approved, along with arranging the corresponding refund.

3. Refund Processing

After an order cancellation request has been approved, refunds will be handled according to the following guidelines:

• Refund method: Refunds will be returned to the bank card originally used for payment, including Visa or MasterCard.
• Refund timeframe: Depending on the processing efficiency of different banking institutions, refunds are expected to be credited within 1-5 business days.
• If the refund is not received within the expected timeframe, please contact us for further assistance.

4. Additional Information

Once an order has entered the shipping process, it cannot be intercepted or withdrawn. We recommend reviewing your order details promptly after placing an order and contacting us as soon as possible if cancellation is required.

5. Contact Us

Contact address: 4665 Southwest Babylon Street, Port Saint Lucie, FL 34953-6649, United States
Customer service phone: +1 (718) 415-3538
Customer service email: service@livosoria.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)